Returns & Refunds

We want you to be completely satisfied with your purchase. If, for any reason, you are unhappy with your product, we offer a 100% money back guarantee within 30 days of purchase. We do not pay for return shipping, however.

Exceptions are cages and java wood items which are only returnable due to a documented defect and must be approved by the supplier first. We will require photo evidence so please be ready to provide this.

No merchandise may be returned without a Return Authorization Number [RA#] issued by Parrotfunalia which must be prominently affixed to the outside of any carton containing returned merchandise.

NOTE: Return shipping costs must be paid by the customer. 

Just email us at to begin the return process.  

Please provide the following in an email to

  • Your name 
  • Order number
  • Product you are returning
  • Details around why you want to return your product
    • Defective
    • Damaged in shipping
    • Changed mind

All return merchandise must be in its original packaging. Once we've received and approved the return, we will send instructions on where and how to return your product.